Shipping policy

SHIPPING POLICY

1. Scope

This Shipping Policy defines the conditions applicable to the preparation, shipment, and delivery of orders placed with Nasolux.

2. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

During periods of high demand or exceptional circumstances, this timeframe may be extended.

Orders are not shipped on weekends or public holidays.

3. Delivery Times

Delivery times are provided for guidance only and may vary depending on the destination:

  • Europe: 5 to 10 business days
  • North America: 7 to 12 business days
  • International: 7 to 15 business days

These timeframes are estimates and do not constitute a contractual commitment.

4. Shipping and Responsibility

Orders are shipped via third-party carriers.

Once the package is handed over to the carrier, the risk of loss, damage, or delay is transferred to the customer.

Tracking information provided by the carrier shall be considered valid evidence in case of disputes.

Nasolux cannot be held responsible for delays caused by carriers, customs authorities, or events beyond its control.

5. Shipping Address

The customer is responsible for providing accurate shipping information at checkout.

In case of incorrect, incomplete, or invalid address:

  • Nasolux cannot be held responsible for non-delivery
  • Refunds cannot be guaranteed

Any address change must be requested immediately after placing the order.

6. Undelivered or Refused Packages

If a package is returned to the sender due to:

  • incorrect address
  • refusal of the package
  • absence of the recipient

Reshipping fees will be at the customer’s expense.

Initial shipping costs are non-refundable.

7. Customs, Duties, and Taxes

For international shipments, additional charges may apply (customs duties, import taxes, administrative fees).

These charges are the sole responsibility of the customer.

Nasolux is not responsible for delays caused by customs procedures.

8. Delivery Delays

Delivery times may be affected by:

  • weather conditions
  • high logistical demand
  • customs inspections
  • exceptional events

Such delays do not entitle the customer to a refund or compensation.

9. Delivery Confirmation

Delivery is considered completed once the carrier marks the package as “delivered”.

This confirmation is considered sufficient proof of delivery, even if the package was not handed directly to the recipient.

10. Lost Packages

In the event of a confirmed lost package (validated by the carrier), Nasolux may, at its discretion:

  • reship the product
  • or issue a refund

Any claim must be made within a reasonable timeframe after the estimated delivery date.

11. Acceptance of Policy

By placing an order, the customer acknowledges having read and accepted this Shipping Policy without reservation.